Privacy Policy

1. Introduction

Welcome to Urban VPN. This Privacy Policy explains how we collect, use, and protect information when you use our VPN software and visit geturbanvpn.com. We operate under a strict no-log policy — we do not track, collect, or sell your VPN activity or personal data.

2. Information We Collect

2.1 What You Provide

When you contact support: name, email address, and the content of your message.

2.2 Website Analytics

Browser type, OS, pages visited, referring URL, and approximate country-level location. This data is used only to improve the website and is never linked to VPN activity.

2.3 What We Never Collect — Our No-Log Commitment

We strictly never collect, store, or process: VPN connection timestamps, originating IP addresses, destination IP addresses or websites, traffic content, DNS queries, bandwidth usage per user, or any browsing history or application usage data.

3. How We Use Information

Only to: operate and improve the service, respond to support requests, and send security notices. We never sell, share, or monetize your personal data.

4. Peer-to-Peer Network & Privacy

Urban VPN uses a peer-to-peer architecture. A portion of your device's unused bandwidth may be used to route other users' traffic (encrypted). At no point does Urban VPN log, inspect, or store the content of any user's traffic — yours or anyone else's.

5. Data Security

All VPN traffic uses AES-256 encryption. Website traffic uses TLS/SSL. We implement industry-standard technical safeguards against unauthorized access.

6. Your Rights

You may request access, correction, deletion, or portability of any personal data we hold about you. Contact us via our contact form to exercise these rights.

7. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect information from minors.

8. Policy Updates

We may update this policy periodically. The"last updated" date at the top reflects the most recent revision. Continued use of the Service constitutes acceptance.

9. Contact

Questions? Contact us via our support form.